What is customer portal?

Customer portal is a tool that is useful for customers if they need to check their current subscription status, as well as for checking previous transactions that took place with this WiFi site.

Customers can also get a better insight into the status of the device that are connected to the network. As they can see which devices are connected, how many data they've used, and how long they've been connected.

It is also used for whitelisting devices that need to bypass a captive portal, since they don't have a built in browser (Smart TVs, Roku, Routers, etc.).

How can a customer reach Customer portal?

Link to customer portal can be found in a few ways.

Link is sent to the customer in an email the first time they purchase a package. Name of the email should be something like Site Name WiFi login details (replace Site Name with the name of your WiFi site). E-mail should look like this.



When you get to the Customer Portal, log in with the guest account that you are using to access WiFi at this location.

How can an admin reach customer portal?

Administrator can find the link to Customer portal by going to Settings -> Customer Portal and copying the link from there.

How to bypass Captive portal (for devices that don't allow a login page)

To bypass a captive portal, you'd need to find a MAC address of the device that you intend to bypass a captive portal with.

After that, simply go to Connected Devices section, and select Add Device option.



From here, you can add your device's MAC address and add it to your network.

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Updated on: 20/02/2025