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Tips And Tricks

Timeout error while trying to download Guest Data

This error could be caused when Spotipo application takes a bit longer time to process data, typically due trying to export large number of guests. Check the reason for error Open an SSH shell to you…

Updated 3 months ago

How to fix unmet dependencies error

Spotipo depends on a number of packages, those will be installed automatically if the corresponding repositories are enabled. If not you might see an error like below The following packages have unme…

Updated 3 months ago

Reset an account's password

To reset a client/admin account’s password. One option is to use the Forgot password link available in login screen. However it will work only if you have configured a mail server. Another option wil…

Updated 3 months ago

How to fix " The domain of this URL isn't included in the app's domains. "

If you are using Spotipo to enable facebook login on your guest wifi, you might run into the below error. Can't load URL: The domain of this URL isn't included in the app's domains. To be able to loa…

Updated 3 months ago

Default login details for spotipo

What are the default credentials for logging in to Spotipo? You can use below details to login to Spotipo Username: [email protected] Password: password If you had changed the password and couldn't rem…

Updated 1 month ago by Rakesh Mukundan

How to install a particular version of spotipo

This article is valid only for 3.x version of spotipo. If you have installed Spotipo following the guides available here , it's easy to go back/forward to a particular version. How to identify all th…

Updated 1 month ago by Rakesh Mukundan

How to download support info

Learn how to download logs. Logs will be needed for debugging any potential failures/issues

Updated 3 months ago by Rakesh Mukundan

Common Issues and Solutions

alembic.util.exc.CommandError: Can’t locate revision identified by. Spotipo uses ‘alembic’ for migrating database structure. However in case there is something went wrong with the installation it mig…

Updated 3 months ago

How to renew Spotipo SSL using certbot

If you have used Letsencrypt certificates to enable HTTPS on Spotipo following this article, you will need to renew them every 90 days. Fortunately renewal is easy, just execute below command sudo ce…

Updated 3 months ago

How to fix ImportError: cannot import name _remove_dead_weakref

Full Error Print. Traceback (most recent call last): File "/usr/share/nginx/spotipo/.env/bin/pip", line 7, in <module> from pip import main File "/usr/share/nginx/spotipo/.env/local/lib/python2.7/sit…

Updated 3 months ago

Backing up Spotipo

Create a backup of database. Spotipo uses MySQL as the DB server to store all its data in a database named spotipo. mysqldump -uroot -p spotipo > spotipo.sql Create a backup of files. Backup followin…

Updated 3 months ago

alembic.util.exc.CommandError: Can’t locate revision identified by

Spotipo uses Flask-Migrate to keep the database up to-date , if there is a mismatch on the local migration scripts and this error is shown. To fix this, follow below steps. Remember to take a databas…

Updated 3 months ago

How to fix "You are not logged in: You are not logged in. Please log in and try again." error in facebook login

You might encounter the following error while trying to enable Facebook login. You are not logged in: You are not logged in. Please log in and try again. This is caused by wrong App domain/OAuth sett…

Updated 3 months ago

Can't Load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings.

If you are using Spotipo to enable facebook login on your guest wifi, you might run into the below error. Can't load URL: The domain of this URL isn't included in the app's domains. To be able to loa…

Updated 3 months ago

How to restart Spotipo application?

Spotipo depends on a number of services to run. Restart the main application. sudo service supervisor restart Restart Nginx ( Required after SSL updation etc). sudo service nginx restart Restart MySQ…

Updated 1 month ago by Rakesh Mukundan

How to check if Spotipo Radius server is running

Spotipo uses Radius protocol to communicate with all routers except Unifi. If you see an issue with Guests not getting internet, it could be because some issue with Radius communication. Some tips on…

Updated 1 month ago by Rakesh Mukundan

How to fix data Usage not getting updated for Mikrotik hotspot

If you use the default Mikrotik configuration, Fast Path will be enabled for Hotspot. Hence data usage won't be tracked properly. To disable, go to IP -> Firewall -> Filter Rules. Look for the fast f…

Updated 3 weeks ago by Rakesh Mukundan